Thank you for shopping at AlbertCoy.com. We value your satisfaction and want to ensure a smooth return and refund process. Please note that AlbertCoy.com utilizes a third-party service provider to manage all the products available for sale on our website. Kindly review our return and refund policy below.
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Eligibility: To be eligible for a return, items must be unused, undamaged, and in their original packaging. Certain products, such as perishable goods, gift cards, and personalized items, may not be eligible for return.
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Return Process: Initiate a return by contacting our customer support within 14 days of receiving your order. Provide your order number and reason for return. Our team will guide you through the process and provide a Return Merchandise Authorization (RMA) number if applicable. Return the item(s) within 15 days.
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Refund Process: Once we receive the returned item(s) and verify their condition, we will issue a refund to your original payment method. Please note that shipping charges are non-refundable. Allow sufficient time for the refund to be processed.
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Exchanges: We do not offer direct exchanges. If you wish to exchange an item, follow the return process and place a new order for the desired item.
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Damaged or Defective Items: If you receive a damaged or defective item, contact our customer support immediately. We will assist you in obtaining a replacement or refund.
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Return Shipping Costs: Customers are responsible for return shipping costs, unless the return is due to our error or a defective/damaged item. In such cases, we may provide a prepaid shipping label or reimburse the return shipping costs.
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Non-Returnable Items: Certain items, including perishable goods, gift cards, and personalized items, cannot be returned. Please carefully review the product details prior to making a purchase.
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Changes to the Policy: We reserve the right to modify or update this policy at any time without prior notice. Visit our website for the most up-to-date version.
For any further assistance or inquiries regarding our return and refund policy, please contact our customer support team.
Please note that the management of products available for sale on AlbertCoy.com is handled by a third-party service provider.